Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. ago. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from Quiver Quantitative. I also know people that were outright banned by contacting their bank to chargebacks. Simply just say you’ve sent the item back that’s all what they ask you to do and return it and provide tracking then they’ll release the funds like they have with me. ago. So I then submitted a chargeback on. The idea. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. The chargeback reaches the merchant's account, pulling their money out. the merchandise must be shipped to the actual verified billing address of the customers credit card. It means the issuer has placed a stop or hold on a transaction. Vet your supplier first before sending any money. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. I've read cashapp will close your account if you initiate a chargeback. Note: They didnt "chargeback" $500. WebGuyUK • 8 min. ) I've won a chargeback before. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. 4 to Feb. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. A refund is a two party agreement, between customer and seller, to give you your money back. They have a Shopify plugin as well. I paid via trade assurance and opened a dispute in April 2022 which is still open. Trade Assurance is a COMPLETE JOKE. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. Cafes in china needs quality machines too. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. So, I CAN chargeback, and it CAN go through. No they pull the money from the account you filed a chargeback on. You may need to repay the chargeback amounts and then request a refund. You ask a question about starting, owning, and growing a small business and the community answers. Of the latter category, lost two disputes - both via AX - in the past 10-12 years. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. It’s pretty common. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. My package arrived in my city at the local post office (USA) on 06-03. ago. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. Before sharing sensitive information, make sure you’re on a federal government site. If the item is clearly broken, defective or suffers from quality issues it might be best to chargeback your credit card or PayPal! Only do so if you notice that the seller is trying to scam you. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. I filed them as fraud at my bank because I did not recognize them and I didn't really do much research on the vendor names on my. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. Sorry, we have detected unusual traffic from. Looks like u/zarx called this one correctly. We would like to show you a description here but the site won’t allow us. Goods get send to their country. My account was hacked and someone made an order to Singapore then opened a chargeback. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. 15. Thank you. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. 3. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. Yeah, I should’ve been a little more patient. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. An important part of the investigation is to check past history. Help. This is up from #5 in 2019. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. My account was hacked and someone made an order to Singapore then opened a chargeback. A girl I knew got banned from the website. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. The seller disappeared and Alibaba refused my claim. They have not been very responsive. From there support can help you refund the unwanted charge. Vendor trying to guilt trip me into cancelling my chargeback. com is a terrible website-although much improved from a few yrs. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. Cafes in china needs quality machines too. • 2 yr. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. View community ranking In the Top 10% of largest communities on Reddit. Just choose a signficant over-promise and you should be okay. (Linking a bank account to paypal is a bad idea, in general. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . i. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. Customers want. This morning I received a chargeback from possibly the worst customer I have ever had. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. The . sixthandelm. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. ) you can just buy them off Alibaba in bulk. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Product is clearly unusable. Scummy merchants know this and will thus pull tricks like this. As guests and clients change their plans, business owners are dealing with more cancelations and refunds. No matter what you use as a third party, their is always the risk of charge backs. According to PayPal, the time it takes to lift account limitations varies depending on the issue. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. Yes. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. RedactedRedditery • 2 yr. Skuggbane. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. That said, just from the little I know personally, I'd suggest against it and would call Apple directly and escalate. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Stop by a few days later again and pick up a copy of the report. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. Cool. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. They gave me a provisional credit in the meantime. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. But no refund! : r/Alibaba. Can't be charged back if there was no charge. eilzaabeth Buyer + Seller • 1 yr. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. What you're describing is a scam They donate $100, try to get it back from you directly. by jfduke3. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. g. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Alibaba is legit. It should be illegal to ban a customer for a chargeback when it is in their favor. When you log in, choose File a Chargeback from our homepage. I just don't want to get taken either, and my business is entirely bootstrapped so every penny counts. 4. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. If the above isn't an option, stop by your local police department and file a police report for theft. NO business promotion, blog spam, rants, lead generation, success stories, unsolicited instructional texts, treatise, or how-to's are permitted in posts. However, if they screw you over that much, you're better off without them. 4 years ago. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Hi, I was wondering if anyone can offer some advice please. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. I suspect also since Alibaba is the entity that funds the chargeback now that it was. ago. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. ago. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. Hi, I was wondering if anyone can offer some advice please. If it is showing delivered, use that date. 00 to put it on their letterhead. There are several reasons why an issuer might decline a transaction. There was a lot of inquiry into the process and logistics. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. E. Afterwards, if nothing from the merchant, Klarna will resume your. Save up for physical stock (not from AliExpress) before starting if you really need to. Looks like u/zarx called this one correctly. Once the process is finished, DoNotPay will do the rest. ago. I own a small business and this holiday season I opened a small holiday pop up shop at a market. Only the quotation. $2,000 Fraud Chargeback. If still no response is from the Supplier’s side, turn your heads to Alibaba. Type "seller support" in your search bar on seller central home page and work from there. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Though im happy you got your money back. Always paying through Ali-Baba after order is made on WhatsApp. If the dispute is valid, you will be asked to respond. gov or . Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. I am looking to buy a bulk order on Alibaba, I have gone through the processes of mocks and samples and etc. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. Later they offered me $50 "from Alibaba not supplier" They will fight you to. Listen. This is why most companies ban accounts and suspend services to anyone demanding a chargeback. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. Best Practices - Sourcing from Alibaba. ago. It seemed like a simple story. ago. Do not pay in full at once 2. It's a reversal of the transaction. Terms & Policies. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Or it could be a few days. To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. . 91%) stock has been on quite a roller-coaster ride over its history. com, the following Rules will apply. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. Safe & easy payments. Etsy will eat the cost of the charge back. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Join for free Messages Orders Help with defective/damaged Alibaba order. I was personally ripped off for $4,666 over three trades. Chargebacks911, 2022 Chargebacks Costs. Not sure, either way, this Sony page with the included link, 'Restore account access', should get the process started. I suspect also since Alibaba is the entity that funds the chargeback now that it was their money on the line and not mine things quickly changed and they probably forced her hand at that point. For the third quarter of fiscal 2023 (ended on Dec. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. g. They said up to 21 business days for a refund. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Sue them. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. 2. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. Wholesale order disputes. Twitch Donation Chargeback. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. I liked that method because it offered me potential fraud/chargeback coverage. The price is USD489 include shipping in our alibaba store . Yep, go to the credit card company next. You can even link one of EA's apology statements as proof, which would help. We get our money back plus the $15 chargeback fee. The customer's credit card company / bank makes the determination on the chargeback. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. What can I do as I can’t pay with my card anymore. Go to Alibaba r/Alibaba •. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. I don't recommend you sharing this item asin online because everyone would jump on the listing. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. This is a friendly reminder that r/smallbusiness is a question and answer subreddit. 02%) posted its latest quarterly report on Feb. Good luck! sabrinahached • 2 yr. Doing a chargeback should be considered a. 98. You have a legally binding contract with the seller, if they breach the contract, enforce your. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. a. com, don't. Please wait 3-20 business days to check the bank statement. Ridiculous decision on Alibaba's dispute. If the dispute is valid, you will be asked to respond with your side within 5 days. Click on the File a Chargeback option. The address of delivery. 91%) stock has been on quite a roller-coaster ride over its history. View community ranking In the Top 10% of largest communities on Reddit. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. Ask the company if it will reverse the charge. Updated the claim with the tracking. ago. It was worth $900 and he paid me via cash app. This can be tempting for merchants who are sick of dealing with chargebacks. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. It is a big joke. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Type in the name of the merchant or the company and information regarding the payment. I was unaware that the chargeback would lock my account and I needed access to be able to buy/sell/trade my account. Another alternative is DHGates. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. I am considering taking up the dispute with Paypal. In my favor, I got a full refund . 0. O. I got my full refund as I did a chargeback. Yep, I started using Sale Samurai last month, and it has helped a lot. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. QP_marketnetwork • 10 mo. This. ago. 3. I put in a charge back with Bank of America and my claim got denied. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. I did not make payment through the Alibaba website but through an offline bank wire transfer. sixthandelm. The fastest way to keep the process moving is to submit the requested information as quickly as possible. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. Gotcha. When I received the sample all was good and then l the first order which was. Hi, I'm in the process of trying to make an order off Alibaba using my Mastercard debit card - but the payment keeps failing. Thanks heaps!! Was the order on Dec 17th, 22 gone. Ask the company if it will reverse the charge. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. Shopify are very good at making the process to fight a charge back easy. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. 4. 1. 23. When they arrived, they had stains all over them and were completely different than the samples we received. Alibaba TA order not received for over 1 year. Affiliate twitch. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. Yeah. They will take the money out of your account and you have to prove you did everything right to get it back. Visit the Country Selector to be taken to your country or region's official PlayStation website. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. This chargeback was initiated a month after his stay (he stayed 5 nights) so our security camera footage has already been wiped. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. Alibaba files lawsuit against Alibabacoin. All 3 they’ve kept the items and the full refund. I'm about to do the same with my credit card company. At one point I was at a 7% chargeback ratio. Open a Dispute. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. by mazophiliac. MOQ is 12. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. What can I do as I can’t pay with my card anymore. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. Share this graphic on your website or blog. I contacted UPS, they confirmed they delivered it to the correct address. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. 2 - 3 years account age. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. Only if she wins the chargeback. I'd advise trying to go down the. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. it can be bought from Alibaba and the cost of buying is 10000RMB. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. Have yet to test the miners. Close. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. All are mainly Chinese goods and usually lower quality, hence the prices. They get free products and their money back. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. Not quite. ago. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). To all participants. I've done it successfully. It only took 2 days and just now airbnb and my bank emailed me saying I'll be getting a full refund. Do not use western union or any of the others until you have established business and trust with your supplier. Buyers have no real value for Alibaba. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Your online shop translated into 17 languages. Local sites won't let you buy wholesale. My worry is that I file the chargeback, *then* they decide to schedule us for a followup. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. r/personalfinance. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Businesses do not have to accept returns other than for defective items. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. I've gotten a 100% refund when a seller has sent the wrong item. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. ago. 5. Alibaba TA order not received for over 1 year. Even having camera evidence and filling a police report is useless. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. Google, along with most other companies, do not take chargebacks lightly. This is up from #5 in 2019. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Open a dispute and select something like, received wrong or faulty item. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. com, if either party submits their disputes to Alibaba. Stay on them. They provide a chargeback guarantee model. PayPal has buyer and seller protections. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. From your computer: 1. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. ago. I sell online and I’ve had it done to me. My funds were immediately returned back to me by my bank, and then I got a letter in the mail stating that the merchant would be notified and that they may choose to fight it. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. Trade assurance definitely seems to be a sham. Try to avoid charge backs at all costs.